beteo profits from combining Collanos Workplace and Collanos Phone with LumiPBX
From day one, the young and innovative consulting firm beteo AG has used an outsourced LumiPBX phone system developed by Translumina Networks. beteo has unparalleled expertise in the area of SAP Application Lifecycle Management and provides consulting services to international, large-scale companies that use SAP’s standard software. Specifically, beteo helps them to set up and design their SAP systems to ensure that when these are re-configured or applications need to be changed, the flexibility of the company and its IT system are not impaired in the short- or long-term.
All beteo employees use Collanos Phone, a software-only phone that is installed on a given computer. This soft-client is fully integrated in LumiPBX as well as in the Collanos teamwork network used intensively at beteo. As a result, beteo’s Collanos users can make calls to anywhere in the world at no charge. The only requirement for this phone service to function in the Collanos network is computer access to the Internet. Employees can thus be reached by phone anywhere on the planet at their own phone number or their Collanos name.
Calls made from Collanos Phone or Collanos Workplace to a public-switched telephone network are inexpensively routed through the LumiPBX switchboard. Dieter Steiger, founder and CEO of beteo, opted for this solution since Collanos Phone functions very similarly to a normal telephone and beteo’s projects require teams to have flexible and interlinked communications. As a result, beteo no longer had to consider buying a large number of phones, and employees who travel continuously from one customer to the next throughout Europe benefit from a tremendous level of flexibility.
According to Steiger, whose rapidly growing company already has more than 20 employees in Germany and Switzerland, LumiPBX is ideally suited for small and medium-sized companies. In his opinion, the system is easily managed and operated in businesses employing anywhere from 10 to 500 people. He believes that LumiPBX makes sense if a company needs a simple telephone switchboard, employees are to be reached via the company’s phone number, and answering machines or voice mail are to be used.
With a little bit of experience, getting new employees used to the system is straightforward, says Steiger. In contrast to the past when internal telephony was controlled from a complex switchboard and the assistance of an external expert was required, beteo employees are now independantly able to setup new hires or re-assigned personnel on the system. The company thereby gains a greater degree of autonomy and flexibility, lauds Steiger.
Steiger and his beteo employees don’t need a home-office connection either, since Collanos Phone or an IP phone provides them with all necessary functions wherever they are – even at home.
“Thanks to the LumiPBX-integrated Collanos Phone, we hardly use mobile phones any more for international calls. That lets us save so much money that even private calls are of no consequence,” he explains, adding, “If beteo employees make a habit of using the new platform for business and personal use, the company will definitely benefit from that.”
LumiPBX incorporates many more functions than beteo needs. beteo only uses automatic call forwarding for calls to the head office, which are then routed to the administrative department. Due to cost reasons, incoming calls are not automatically routed to mobile phones. One much-used feature is the ability to forward voice mails to employee e-mail addresses.
LumiPBX and Collanos Phone offer the advantage of using the public phone network worldwide at very low rates, while also enabling telephony to be easily integrated into beteo’s Collanos Collaboration network. “As a result, the already outstanding close collaboration with customers and project partners is now supplemented with voice services at no charge. We always wanted to have a low-cost call-out function for our teamwork environment. We finally have it and it is working out perfectly!” says Steiger pleased.
About the author:
Claudia Poggiolini is a freelance journalist and author working for corporate communications of Translumina Networks, a Collanos partner.